Stacy – A Senior Project Manager with IT and Operations experience
Key Accomplishments: Remedy/BMC: Stacy identified the need, researched the solution and implemented online product distribution. This reduced (and ultimately eliminated) software documentation manufacturing, decreased the time it took to get new versions and patches to customer by 150% and eliminated shipping costs.
eBay: She set up and ran an Operations Steering Committee to help prioritize project work. The Steering Committee was comprised of managers from the Network, Servicer, Data Center, Asset Management and Change Management teams. The Committee prioritize work and resources based on criteria they defined, helping to set expectations with their employees and management.
Effect-Tech: As an IT consultant, she demonstrated her flexibility to adjust to customer project needs. Customer projects ranged from implementing a simple CMDB in Remedy, to migrating an entire Operations department off home-grown applications to a standard ITSM solution.
Cisco and Symantec: Supported the Merger and Acquisitions Project lead to onboard new companies’ employees and migrate systems. Employee sizes ranged from 200 to 10,000.
Technical Skills: Stacy doesn’t claim to be an engineer, but she has worked directly with engineers for 15 years. Her primary project focus revolved around ITSM solutions with ServiceNow and Remedy, but has worked with Salesforce as well. She understands integration options such as REST, SOAP, JSON and web service and have worked on projects using infrastructure alert tools such as IBM’s Tivoli Netcool and Omnibus. On one of her last projects, HP Orchestrator was used to automate Omnibus alerts to create Incident tickets for IT support staff.
Fun Fact: Stacy grew up in a small town on Lake Michigan and love the water. I kayak in the Monterey Bay whenever possible. I’ve had San Jose Sharks season tickets for 27 years and was in the stands when San Jose lost the final Stanly Cup play-off game to Sydney Crosby and the Pittsburg Penguins in 2015.
Availability: Contract, Contract to Hire and Direct Hire opportunities